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One Day Seminar: Interviewing Skills for Auditors

CPE Hours: 8
 
INTRODUCTION
The goal of an audit interview is to gain knowledge and information that are relevant. It should be done in a highly professional manner within a relatively short time frame to accomplish the goal. The course is designed to assist the auditors to achieve the above goals. It covers many areas such as interview strategy, psychological behaviour, questioning skills, body language and handling interviewees.
 
Participants will learn what stages they need to go through before an interview to prepare for the event and then what stages to go through during an interview so they can get as much information as possible in an audit interview.
 
WHO SHOULD ATTEND
Auditors
 
LEARNING OUTCOMES
The workshop will be delivered based on active learning and interactive approach through case studies, group exercises, sharing sessions and role plays to deepen learning.
 
At the end of the workshop, the participants are expected to walk away with knowledge and skills in how to conduct an audit interview.
 
COURSE OUTLINE
Interview Strategy
  • What is an interview?
  • What kinds of interviews exist?
  • What is your ultimate aim when interviewing?
 
How to Prepare For an Interview?
  • What are the main pre-interview stages?
  • What are the important guidelines on preparation when you want to conduct a face-to-face interview?
  • What are the ideal seating arrangements to get maximum results?
 
Interview Style
  • What is an ideal interview?
  • What interview strategies are out there?
  • What psychological issues should you be aware of so that the interview process is not purely subject to the judgement of an interviewer?
 
How Should You Structure an Interview?
  • What are pre-interview tests?
  • What are the guidelines to run a smooth interview?
  • What are the critical 5 stages of an interview?
  • What should you do after the interview?
 
How to Ask Effective Questions?
  • What are various types of questions you can ask?
  • What are the advantages and disadvantages of each type and how can you employ each type to achieve your ultimate objective?
  • What are traditional audit interview questions?
  • What are structured behavioural questions?
  • How should you expect an interviewee to answer your questions?
 
Interview Techniques
  • What techniques can you use to better gather information?
  • How to maintain rapport?
  • What is Active Listening and how can it benefit you when interviewing?
  • What are various ways an interviewee can respond to your questions?
  • How should you handle each type of reaction?
  • What critical legal issues should you be aware of when interviewing?

 

Assessment
There will be an assessment component towards the end of the day to assess participants’ understanding of the concepts through a sit-down test.
For participants who do not achieve an overall pass will be able to request for a re-assessment within 14 working days from the last day of the course. Re-assessment will only be allowed once.
 
ABOUT THE TRAINER
Mr. Jeremy Peh specialises in Solution Thinking, Negotiation and Project Management. He is the principal consultant with Semion Consulting Group. Over the last seven years as consultant-trainer, Jeremy has personally delivered more than fifty successful consulting projects and conducted numerous learning programs to the delight of his customers from various industries in the region. He has assisted them to resolve various challenging business issues through the use of solution thinking model, and upgraded the thinking skills of their managers and executives.
 
Jeremy has a Bachelor’s Degree in Engineering from the Kyushu University (Japan) and an MBA from the University of Leeds (UK). Jeremy is a certified behavioral consultant by the Institute for Motivational Living, Inc.