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The Hidden Tool Using Non-Verbal Communication

All too often when others are talking, we are getting ready to speak instead of listen and observe. We often fail to truly understand ourselves and others because we simply do not spend enough time on ourselves, or, we are too busy wanting to convince them that our questions, ideas or comments are valid. We have neglected the importance of observation. Kiki Wong, Director, The Silent Company and Head of Forensics, The Forensics Company conducted a webinar, “The Hidden Tool using Non-Verbal Communication” on 10 December 2020. Over 130 internal audit professionals attended to find out more about the meanings behind body language, micro facial expressions and deception detection. With an understanding of non-verbal communication, the attendees learned that they can build better connection, make more informed decisions and communicate more effectively.